Privacy Policy padu44 –
Your Data Security, Our Priority

1 Introduction

Padu44 cares about the privacy of every member who uses our platform. We understand that personal data is sensitive and valuable — which is why we invest in the best data protection systems to ensure your information always remains safe in our hands.

This Privacy Policy ("Policy") describes in detail how padu44 collects, stores, uses, transfers, and protects your personal data when you use our platform, website, or mobile app. It also outlines your rights as a data subject and how you may exercise them.

This Policy applies to all users of the padu44 platform, including website visitors, registered members, and former members whose data is still retained in accordance with legal requirements. This Policy should be read together with Terms and Conditions padu44 and other policy documents.

2 Types of Personal Data Collected

Padu44 only collects personal data that is necessary for legitimate and specific purposes. The following are the categories of data we collect:

Padu44 does not collect any sensitive data such as medical information, religious beliefs or political views. We only collect what is strictly necessary to operate our services safely and responsibly.

3 How We Collect Data

Your personal data is collected through several different channels when you interact with the padu44 platform:

• Account Registration: When you register a new account at padu44, you provide basic information such as your name, email, phone number, and date of birth directly.
• KYC Process: To fulfil identity verification requirements, we collect copies of official documents such as identity cards, passports or driving licences.
• Financial Transactions: Bank account and e-wallet details are collected when you make your first deposit or withdrawal.
• Platform Usage: Technical data and usage data are collected automatically via cookies, server logs, and similar tracking technologies when you browse or use the padu44 platform.
• Communications: When you contact the padu44 support team via live chat or email, we retain records of those communications for reference and service improvement purposes.
• Mobile App: When you use the padu44 app on a mobile device, we may collect device data such as phone model, operating system version, and unique device identifiers.

4 Purpose of Personal Data Usage

Padu44 uses your personal data only for lawful, transparent purposes directly related to platform operations. We never use your data for unrelated purposes without your prior consent.

• Account Management: Creating, verifying and maintaining your member account on the padu44 platform.
• Transaction Processing: Processing deposits, withdrawals and other financial activities securely and accurately.
• Identity Verification (KYC): Meeting legal compliance requirements to verify member identities in order to prevent fraud and money laundering.
• Customer Support: Providing technical assistance, answering enquiries and resolving issues you encounter through padu44's support channels.
• Relevant Marketing: Sending promotional information, exclusive offers and platform updates that may interest you – you may unsubscribe at any time.
• Security and Fraud Prevention: Detecting and preventing fraudulent activity, money laundering or platform abuse.
• Platform Enhancement: Analysing usage patterns to improve overall platform performance, design and user experience.
• Legal Compliance: Fulfilling legal obligations, regulations and directives from relevant authorities in Malaysia.

5 Data Sharing with Third Parties

Padu44 does not sell, rent or transfer your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share your data with certain parties to enable our platform to operate properly:

• Payment Providers: Information required to process transactions is shared with licensed and registered payment gateway providers such as FPX and e-wallet providers.
• Game Providers: Minimum necessary data is shared with padu44's game software providers for session management and result verification purposes.
• Authorities: padu44 will disclose personal data to law enforcement agencies or regulatory bodies when required by Malaysian law or court order.
• Technical Service Providers: Companies providing server hosting, analytics and cybersecurity services involved in the operation of the padu44 platform.
• Group Sharing: Within the padu44 group of companies, data may be shared with related entities for internal administrative purposes only.

All third parties that receive personal data from padu44 are bound by strict confidentiality agreements and are required to comply with data protection standards equivalent to our own.

6 Data Security and Protection

Data security is at the core of padu44's operations. We continuously invest in the latest security infrastructure to ensure your personal data is protected at all times – whether in transit or at rest.

• 256-bit SSL Encryption: All data transmitted between your device and padu44's servers is encrypted using 256-bit SSL/TLS protocol, the same encryption technology used by the world's leading banks.
• Encrypted Data Storage: Sensitive data such as financial information and verification documents are stored in encrypted databases with additional security layers.
• Strict Access Control: Only authorized padu44 staff with a legitimate business need may access member personal data, and every access is recorded for audit purposes.
• 24/7 Monitoring: padu44's systems are continuously monitored around the clock to detect any unusual activity or unauthorised access attempts.
• Two-Factor Authentication (2FA): padu44 supports 2FA for all member accounts to add an extra layer of security and prevent unauthorised access.
• Regular Security Testing: The padu44 platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts.

While padu44 takes all reasonable steps to protect your data, no system is entirely risk-free. You are also responsible for keeping your account password and login credentials secure.

7 Cookie Policy

The padu44 platform uses cookies and similar tracking technologies to enhance user experience, analyse traffic and ensure the security of your login session. Cookies are small text files stored on your device when you browse the padu44 website.

• Essential Cookies: Required for core platform functions such as login session verification, security, and navigation. These cookies cannot be disabled as they are essential for the platform to operate.
• Performance Cookies: Used to collect statistical data on how members use the platform — such as the most frequently visited pages and time spent. This data helps us improve the platform.
• Functional Cookies: Storing your preferences such as language, display settings and saved login details to streamline repeat visits.
• Analytics Cookies: Enabling padu44 to understand platform usage patterns in aggregate and anonymised form for continuous improvement purposes.

You can manage cookie settings through your web browser settings at any time. However, disabling essential cookies may affect the functionality of certain parts of the padu44 platform.

8 Your Rights as a Data Subject

As a padu44 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the padu44 support team via live chat available 24/7 on the platform. padu44 will process your request within 14 business days.

9 Data Retention Period

Padu44 does not retain your personal data for longer than is necessary for the purposes stated in this Privacy Policy or to fulfil applicable legal obligations.

• Active Account Data: While your account is active, your personal data will be retained to allow you to use all padu44 services smoothly.
• After Account Closure: When you close your account, padu44 will retain your data for a minimum of 7 years in compliance with Malaysian legal requirements relating to financial records and anti-money laundering.
• KYC Data: Identity verification documents are retained for the period specified by applicable compliance regulations, typically no less than 5 years.
• Communication Logs: Customer support communication records are retained for 2 years for reference and service improvement purposes.
• Technical Data: Access logs and technical data are retained for 12 months for security and technical troubleshooting purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with padu44's established procedures.

10 Amendments to the Privacy Policy

Padu44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. We will always endeavour to notify you of any significant changes.

• Any amendments will be posted on this page with the latest update date shown at the top of the document.
• For significant changes, padu44 will notify members via their registered email or through an in-platform notice.
• Continued use of the padu44 platform following any amendments constitutes acceptance of the updated terms.
• It is your responsibility to review this Privacy Policy page periodically to ensure you are always aware of the latest applicable terms.

11 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how padu44 handles your personal data, we encourage you to contact us directly.

• Live Chat: The fastest way to get a response is through the live chat within the padu44 platform, which operates 24 hours a day, 7 days a week.
• Email: You may send a written inquiry to our privacy team at [email protected]
• Response Time: padu44 aims to respond to all privacy enquiries within 3 business days, and data rights requests within 14 business days.

You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your personal data has not been handled in accordance with the Personal Data Protection Act 2010.